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Where to start
Please note that phone numbers are only available to paying customers in the U.S. or Canada. Phone numbers are not available in free trial. Your state ’ second call count is a great rate to track and consolidate incoming calls to your administration. Virtual call numbers can be particularly utilitarian to keep your personal number private. You can choose to use your virtual earphone number as your organization ’ s primary numeral, but note that the number can not be used to make outgoing calls. Use your virtual phone number to forward calls to another telephone numeral, receive incoming calls, and record voicemails from callers. Phone settings live under the Communication yellow journalism .
Create a phone number
You can set up a telephone number after you have successfully completed installing your nation. call numbers are only available to nations out of trial.
Create a new numeral at Communication > [Broadcaster] > Settings > Phone .
- enroll your area code for your phone act. Choose the sphere code closest to your physical localization, or choose the area code where the majority of your current supporters live. We will check for handiness and mechanically assign you a number .
2. Click Add phone. Your new number will be listed adjacent to the words text and call .
Configure your settings
Configure your settings at Settings > Phone .
- If you select to forward incoming calls, enter a total where you want to receive these calls. If you do not input a act, your incoming calls will go square to voicemail .
2. Select how long you want the call to forward before being sent to voicemail. If you set the wait time higher than your forwarding telephone ‘s settings, or your call is turned off when a shout comes in, the voice mail will go to your call and not voicemail. This is merely applicable if you are forwarding your calls to an external number. 3. You may besides assign a point person to the caller, if a point person does not already exist for that person ’ sulfur visibility. You can besides add a rag or a path to all incoming callers of this broadcaster. These tools will allow you to track and engage your callers in the future. 4. Click Save phone settings.
Access your voicemails
Your callers will receive an automated greet before a voice mail is recorded. Set a custom voice mail greet at Settings > Phone. Click the blue hyperlink “ Call me at [number] to record a new greeting. ”
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This is the reach number listed under Settings > Your account > Contact info. If your explanation doesn ’ thymine have a earphone numeral, you ’ ll be given a liaison to update your score with a call phone number. You will be called at that number and prompted to record a greeting. Press [ star* ] when you ’ ve completed your recording. The call will end automatically. Click Save phone settings. To listen to your voice mail greeting imperativeness the play button on the available player :
View your received calls and voicemails at [broadcaster] > Voice. Listen to any voice mail by pressing play on the available player .
Delete a voice mail by clicking on the arrow. Voicemails are besides accessible on your broadcaster ’ south Dashboard and on the caller ’ s profile. If the call phone number is associated with a person in your nation, that profile will be updated. If the telephone number is not recognized, a modern visibility will be created in your database .
Delete a phone number
merely people with an Admin permission set can add or delete call numbers in your nation. Delete a earphone count at Settings > Phone numbers. You ’ ll see a tilt of numbers presently associated with your state .
Click on the arrow to delete a number. You will be taken to a warning screen. You will be prompted to enter your call total .
Click on I understand the consequences, delete this phone number to confirm. A deletion notification will pop up at the bottom of your screen. ⚠️ Deleting a phone number is an irreversible action. You will permanently lose access to this number. It will also delete all associated text messages, text blasts, and calls.
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